News : ContactEngine Teams Up with TELUS
London, England and Washington, DC, USA, July, 2019 -- ContactEngine, the Customer Engagement Hub technology specializing in outbound conversational Artificial Intelligence (AI), has announced a deal with TELUS, a Canadian telecommunications company, to increase customer engagement across customer journeys nationwide.
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Giles Bryan, CEO of ContactEngine Inc., commented: "We’re thrilled to be rolling ContactEngine conversations out nationally across multiple aspects of TELUS’ customer journeys. The TELUS teams - from Vancouver to Calgary and Toronto - all came together in support of the onboarding process, which allowed us to start proving results rapidly. We look forward to seeing continued improvement across customer journeys that, in turn, drive great business benefits."
Phil Moore, Vice President of Customer Delivery Operations Enablement at TELUS, added: "ContactEngine conversations have proven to drive higher work force utilization whilst providing a more customized customer experience. The technology’s proactive outbound approach has exceeded our expectations and the ContactEngine team was effective at standing up the capabilities quickly which has driven early benefits."
Posted by Veronica Silva Cusi, news correspondent
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ContactEngine improves the key interactions between corporates and their customers, ensuring that crucial moments such as sales, deliveries and appointments are executed with precision and minimum effort. The automated and interactive communications that ContactEngine provides are used in close conjunction with human resources to provide a trinity of proven benefits: improved efficiency, cost savings and crucially, happier customers.
About TELUS International:
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
Published: Tuesday, July 23, 2019
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