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News : ContactPro Rated Compliant with Avaya Breeze
Philadelphia, USA/Frankfurt, Germany, June 1, 2016 -- CCT, architect and systems integrator for contact center and UC projects, has announced that its most recent version of ContactPro is compliant with the Avaya Breeze technology platform. The CCT software successfully passed interoperability tests with the Avaya Co-Browsing Snap-In and Avaya Breeze. It is now officially rated "Avaya compliant" with Avaya Breeze, the next generation of the Avaya Engagement Development Platform, thus steadily extending the list of ContactPro certifications for products offered by Avaya, a global provider of communication systems.
Avaya Breeze helps companies to integrate communication and collaboration into work flows, business processes and existing applications.
Contact center and Unified Communications provider CCT has specialized on Avaya CC and UC platforms. With CCT ContactPro the company also offers its own omni-channel agent desktop solution for Avaya environments. ContactPro is continually updated and improved and compliance-tested in the Avaya test lab, as was the case this May to confirm interoperability for the integration of Breeze.
"Breeze helps to communications-enable business applications", says Andrea Kreuter, Managing Director at CCT Solutions. "The platform provides proven Avaya communication capabilities in a modern development environment. We support our customers to achieve optimum integration in their Avaya communications environment and to generate true value add."
Posted by Veronica Silva Cusi, news correspondent
Source: CCT Solutions
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About CCT Solutions:
CCT offers omnichannel customer engagement solutions.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, June 2, 2016