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News : Contacts to Youth Mental Health Helpline Up by a Quarter Last Year

#contactcenterworld

Helsinki, Finland, Feb 8, 2021 -- A national mental health helpline for young people received about 170,000 contacts last year, representing a 25 percent increase on the previous year.

However, only one in five contacts to the Sekasin chat service--which is jointly run by Mental Health Finland and Red Cross Finland--received a response as the number of volunteers has not increased in line with the need for assistance.

"Often when I log in to the service and see the number in the queues, I wonder anxiously who would have time to help all these young people. However, in a couple of hours, I only have time to talk to two or three," Sekasin volunteer Joona Rontu told Yle. "I would like to have more on-call staff and for more people to get involved in this activity. That would be paramount now that I know how many young people need that help."

 

The anonymous Sekasin chat provides a natural and easy way for many young people to seek help, Rontu added, as the threshold to talk on the phone to a stranger can be insurmountably high.

"The issues can be particularly embarrassing or frightening things, such as those related to sexuality or domestic violence," explained Rontu, who has been a volunteer at Sekasin-chat for two and a half years.

The topics most commonly discussed in the chat are related to school, interpersonal relationships, and the coronavirus, Rontu added, but issues related to self-harm also come up regularly.

According to youth worker Merja Haavisto, the plight of young people is reflected in the growing number of contacts to youth-focused organisations, and the situation is now worse than before.

"Our young people are at high risk of exclusion, and it is felt that this pandemic and the social situation is further marginalising them, which raises fears and even suicidal thoughts." Haavisto said.

#contactcenterworld

Veronica Silva Cusi, news correspondent
Source: https://yle.fi


Today's Tip of the Day - New Opportunities

Read today's tip or listen to it on podcast.

Published: Wednesday, February 10, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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