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News : ContactUS Communications Assumes Operations at Busy Southwest Pennsylvania Contact Center
Columbus, Ohio, April 22, 2016 -- ContactUS Communications, a US-based provider of dedicated contact center services, has assumed operations at a new location in Grindstone, Pennsylvania as of April 1. In doing so, the company helped the center's client avoid a costly service interruption while searching for a new location. ContactUS has also preserved the jobs of over 120 local employees. The staff is already busy fielding calls and requests from the client, who works in the automotive repair services industry.
ContactUS' management team enjoyed a previous working relationship with the call center's client a decade ago; the client was impressed with the high standards and quality practices demonstrated by the ContactUS executive team, and kept the company in mind for future opportunities. That opportunity arose when the former contact center provider announced a restructuring.
"When plans to close the facility in Grindstone were announced, the client immediately reached out to us to inquire about taking over the facility and rehiring as many experienced employees as possible," says Trevor Friesen, president of ContactUS, LLC. "Our client has always been more than satisfied with the customer service and support available from this staff, and when we evaluated the team, we were equally impressed. We are excited to work with this client again, and are pleased to offer this location to existing and future clients. This significant deal – which was wrapped up in a mere 93 days – illustrates the healthy desire for advanced U.S.-based outsourcing solutions."
ContactUS is proud to continue providing job and career opportunities for the people of Columbus and Southwest Pennsylvania. The newly acquired call center represents a big step forward in that mission, and the company intends to keep growing and providing best-in-class services to all customers.
"We embed the kind of innovative, service-oriented business practices into our approach that many providers never even consider," adds Friesen. "Each customer conversation is mined with analytical tools to improve efficiency and deliver top-grade support on behalf of some of the best-known brands in North America. Seamless employee management, along with critical marketing, sales and business intelligence is what we provide to our clients every day."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
About ContactUS Communications:
Established in 2011, ContactUS Communications offers contact center support via phone, email, web chat and automated self-service solutions. Services provided include sales, technical support, billing and credit services, subscriber retention, third party verifications and back office activities. ContactUS supports a number of industries, including consumer goods, finance, retail and health care. The company operates with a 100 percent US-based workforce.
Published: Tuesday, April 26, 2016