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News : Content Guru Adds Enhanced Accessibility Features to storm® to Enable Inclusive User Experiences

#contactcenterworld, @cgchirp

Content Guru, a global provider of cloud contact center and Customer Experience (CX) technology, has announced the release of new updates to its contact center solution, storm(R), which will deliver increased accessibility for customer service agents and back-office users. A range of storm modules now meet the most up-to-date version of Web Content Accessibility Guidelines (WCAG) version 2.2, a recognized standard for web content accessibility, including for users with auditory, cognitive, physical and visual impairments or difficulties. Organizations that don’t meet the updated standards risk penalization by regulators.

Over the coming months, customers will see the General Availability of new accessibility features released on additional storm modules, including Content Guru’s powerful recording and reporting modules storm VIEW™ and storm RECORDER™, with additional availability of quality management and unified communications tools, storm QM™ and storm UC™, on the product roadmap for Q4.

"The updated WCAG guidelines represent a material reform of accessibility and inclusivity requirements. Any non-conformance could place organizations, whether private or public, under the scrutiny of local regulators. Compliance teams should adhere to the latest standards or risk legal sanctions and, ultimately, reputational damage," commented Michael Brook, Senior Commercial Legal Counsel at Content Guru.

"Providing accessible experiences is non-negotiable and we are delighted to announce the release of new, highly accessible, interfaces across a range of products for our customers," commented Richard Manthorpe, Product Director at Content Guru. "We are the first Contact Center as a Service (CCaaS) provider to announce updates to our products that meet the latest WCAG 2.2 criteria, demonstrating our commitment to be the best provider of accessible cloud customer engagement tools for all organizations. We continuously work to enhance the accessibility of the storm platform and are pleased that an extended range of products can meet all of the WCAG 2.2 design principles and criteria since the release of the guidelines in October 2023. From contact Centre agents to back-office subject matter experts, the new update will enable greater accessibility and improved workflow for all storm users."

#contactcenterworld, @cgchirp


About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Tuesday, April 23, 2024

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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