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News : Content Guru and FourNet Join Forces in New Partnership

#contactcenterworld, @cgchirp, @fournet_

San Jose, CA, USA, & Bracknell, England & Tokyo, Japan, Feb 1, 2022 -- Contact centre and customer experience technology provider, Content Guru, announced its new partnership with FourNet, a provider of cloud and managed services.

The new alliance will marry FourNet’s sixteen years’ experience delivering communications, collaboration and contact centre solutions to critical public sector organisations with Content Guru’s storm(R) cloud contact centre platform. The partnership will roll out storm-based solutions to both public and private sector organisations, enabling their mission-critical communications to migrate and scale into evergreen, omni-channel cloud services, with no compromise to levels of availability or security.

Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: "The synergies between Content Guru and FourNet make us a perfect match, and we share a common purpose of delivering transformative and innovative cloud-based communications at scale. FourNet are experts in providing services to the public sector and, since the pandemic began, our own presence in this vital segment has increased significantly. We are really looking forward to joining forces and enabling even more organisations to reap the benefits of our enterprise-grade cloud technology and years of implementation experience."

Richard Pennington, CEO of FourNet, added: "FourNet is delighted to have forged this exciting new partnership with Content Guru. We pride ourselves on offering our customers the best technology, from artificial intelligence and automation to customer experience solutions, and in building long-term, collaborative relationships with the vendors behind them. Content Guru’s storm solution offers a huge range of functionality that is applicable to any large, complex organisation’s evolving needs, whether it’s a housing association, public sector or any organisation providing critical services. Partnering with Content Guru was the perfect choice for delivering highly-resilient cloud communications to FourNet’s customers now and in the future."

#contactcenterworld, @cgchirp, @fournet_

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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About FourNet:
Company LogoDesign and implementation of innovative technologies that transform contact centre efficiency, productivity and revenues.
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Today's Tip of the Day - 100% Recording

Read today's tip or listen to it on podcast.

Published: Thursday, February 3, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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