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News : Content Guru and FourNet Join Forces in New Partnership

#contactcenterworld, @cgchirp, @fournet_

San Jose, CA, USA, & Bracknell, England & Tokyo, Japan, Feb 1, 2022 -- Contact centre and customer experience technology provider, Content Guru, announced its new partnership with FourNet, a provider of cloud and managed services.

The new alliance will marry FourNet’s sixteen years’ experience delivering communications, collaboration and contact centre solutions to critical public sector organisations with Content Guru’s storm(R) cloud contact centre platform. The partnership will roll out storm-based solutions to both public and private sector organisations, enabling their mission-critical communications to migrate and scale into evergreen, omni-channel cloud services, with no compromise to levels of availability or security.

Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: "The synergies between Content Guru and FourNet make us a perfect match, and we share a common purpose of delivering transformative and innovative cloud-based communications at scale. FourNet are experts in providing services to the public sector and, since the pandemic began, our own presence in this vital segment has increased significantly. We are really looking forward to joining forces and enabling even more organisations to reap the benefits of our enterprise-grade cloud technology and years of implementation experience."

Richard Pennington, CEO of FourNet, added: "FourNet is delighted to have forged this exciting new partnership with Content Guru. We pride ourselves on offering our customers the best technology, from artificial intelligence and automation to customer experience solutions, and in building long-term, collaborative relationships with the vendors behind them. Content Guru’s storm solution offers a huge range of functionality that is applicable to any large, complex organisation’s evolving needs, whether it’s a housing association, public sector or any organisation providing critical services. Partnering with Content Guru was the perfect choice for delivering highly-resilient cloud communications to FourNet’s customers now and in the future."

#contactcenterworld, @cgchirp, @fournet_

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the ๐˜€๐˜๐—ผ๐—ฟ๐—บยฎ platform. ๐˜€๐˜๐—ผ๐—ฟ๐—บ Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, ๐˜€๐˜๐—ผ๐—ฟ๐—บ gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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About FourNet:
Company LogoDesign and implementation of innovative technologies that transform contact centre efficiency, productivity and revenues.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, February 3, 2022

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2024 Buyers Guide Messaging Systems

 
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miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

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eGain Corporation

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eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hubโ„ข, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

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Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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