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News : Content Guru Announces New Democratized Service Management Tool

#contactcenterworld, @cgchirp

Content Guru, a global provider of cloud contact center and customer experience (CX) technology, has announced the global availability of a new workflow management tool, storm(R) CONDUCTOR™. Authorized users now have the ability to make rapid service changes such as implementing new routings, announcements, and automation without administrator involvement, reducing delays and allowing changes to be rolled out instantly across the entire communications estate.

"Great CX is often hindered by delays in the change request process and the abilities delivered through storm CONDUCTOR are critical to overcoming administrative challenges and powering change," commented Richard Manthorpe, Product Director at Content Guru. "Responding flexibly to efficiently manage complex customer journeys gives supervisors more control over the experience they can offer customers, in turn reducing friction and increasing the availability of the organization’s scarce IT personnel. CONDUCTOR streamlines efficiency for storm users, making it safe for authorized contact center staff to control elements of the service that are relevant to them, so they can deliver great CX, every time."

#contactcenterworld, @cgchirp


About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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Today's Tip of the Day - Call Your Competitors

Read today's tip or listen to it on podcast.

Published: Thursday, February 29, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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