#contactcenterworld, @cgchirp, @fournet_
Content Guru and FourNet have announced the next step in their partnership that will see the secure cloud, CX consulting and digital transformation providers, awarded CX Platinum Partner status. This builds on the existing partnership, which combines FourNet’s experience in delivering secure communications, contact centre and CX solutions to critical public sector organisations with Content Guru’s storm(R) cloud CX and CCaaS (Contact Centre as a Service) platform.
Through its team of experienced industry experts, FourNet delivers data-driven digital transformation through its customer experience consultancy services. FourNet’s team diagnoses, defines and implements solutions that deliver tangible benefits including enhanced security, operational efficiencies and improved citizen engagement capabilities.
Richard Pennington, CEO of FourNet said: "We’re very pleased to achieve the CX Platinum Partner certification with Content Guru, which reflects the services and capabilities we can deliver for customers. Their needs have changed and delivering technology to our customers is no longer a guarantee of a successful outcome on their business priorities. We have built a team of data scientists and customer experience designers that work alongside our technical specialists to allow us to fully understand our customer’s needs and requirements. When allied to the storm platform, our offering is unique in the market."
Sean Taylor, CEO of Content Guru commented: "FourNet is setting the standard within the public and private sector when it comes to consulting, building and running secure CX deployments. Its vast industry experience and track record of delivering transformative and innovative cloud-based communications at scale makes it the perfect fit as a CX Platinum Partner. FourNet’s CX consultancy service allows it to deliver a unique approach that ensures it is delivering valuable support to its customers, and the integration of storm into its environment further strengthens its cloud communications offering. Since our partnership with FourNet started at the beginning of the year, our relationship has gone from strength to strength as we work collaboratively on the delivery of enterprise-grade cloud technology to our joint customers."
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform.
𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
About FourNet:
Design and implementation of innovative technologies that transform contact centre efficiency, productivity and revenues.
Published: Wednesday, December 7, 2022
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