#contactcenterworld, @cgchirp, @fournet_
Content Guru and FourNet have announced the next step in their partnership that will see the secure cloud, CX consulting and digital transformation providers, awarded CX Platinum Partner status. This builds on the existing partnership, which combines FourNet’s experience in delivering secure communications, contact centre and CX solutions to critical public sector organisations with Content Guru’s storm(R) cloud CX and CCaaS (Contact Centre as a Service) platform.
Through its team of experienced industry experts, FourNet delivers data-driven digital transformation through its customer experience consultancy services. FourNet’s team diagnoses, defines and implements solutions that deliver tangible benefits including enhanced security, operational efficiencies and improved citizen engagement capabilities.
Richard Pennington, CEO of FourNet said: "We’re very pleased to achieve the CX Platinum Partner certification with Content Guru, which reflects the services and capabilities we can deliver for customers. Their needs have changed and delivering technology to our customers is no longer a guarantee of a successful outcome on their business priorities. We have built a team of data scientists and customer experience designers that work alongside our technical specialists to allow us to fully understand our customer’s needs and requirements. When allied to the storm platform, our offering is unique in the market."
Sean Taylor, CEO of Content Guru commented: "FourNet is setting the standard within the public and private sector when it comes to consulting, building and running secure CX deployments. Its vast industry experience and track record of delivering transformative and innovative cloud-based communications at scale makes it the perfect fit as a CX Platinum Partner. FourNet’s CX consultancy service allows it to deliver a unique approach that ensures it is delivering valuable support to its customers, and the integration of storm into its environment further strengthens its cloud communications offering. Since our partnership with FourNet started at the beginning of the year, our relationship has gone from strength to strength as we work collaboratively on the delivery of enterprise-grade cloud technology to our joint customers."
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Design and implementation of innovative technologies that transform contact centre efficiency, productivity and revenues.
Published: Wednesday, December 7, 2022
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall