News : Content Guru Banks Stadsbank Oost Nederland
Enschede, Netherlands, May 16, 2016 -- Dutch municipal bank, Stadsbank Oost Nederland, has chosen Content Guru’s storm(R) Cloud Contact Centre solution to enhance the efficiency of its customer contact operation and optimise customer experience.
A not-for-profit organisation, Stadsbank provides critical financial services, including debt management and loan advice, to individual clients across municipalities in the Netherlands. The company chose storm to handle the huge and increasing volumes of customer interactions generated from the aftermath of the 2008 global financial crisis.
Han Olthof, Call Centre Manager at Stadsbank Oost Nederland, commented:
"Our customers are facing a range of financial challenges, so it is vital that our contact centre connects our customers to the information they need as quickly and efficiently as possible. Since the recession our contact centre has experienced much larger volumes of interactions than we were previously used to. Peaks in demand made the situation worse when our previous system was unable to scale accordingly, impacting on one of the most important fundamentals of our organisation—delivering a seamless and positive customer experience with the best possible outcome for all of our clients.
"storm helps us to address these problems whilst its cost-effective Operating Expenditure model is a perfect fit for our not-for-profit setup, allowing us to improve services and scalability without having to leverage capital that doesn’t exist."
Michael van den Brink, Netherlands CEO at Content Guru, added:
"We’re delighted that our technology is enabling Stadsbank to deliver substantially improved outcomes for its customers, and that our storm Cloud Contact Centre solution continues to optimise the ways in which financial organisations operate."
Posted by Veronica Silva Cusi, news correspondent
Source: Content Guru
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Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost and complexity of managing diverse channels of communication, making it easy for organisations to give people access to relevant information – whether that comes from a person or a database. By allowing people to use the channel of their choice and work from any location, we allow organisations to drive transformational service improvements while making the most of their existing technology.
Published: Tuesday, May 17, 2016