San Jose, CA, USA & Bracknell, England, Oct 2, 2020 -- Content Guru, a global provider in cloud contact center solutions, has announced that Cognosante, a government technology provider that delivers services including Business Process Outsourcing (BPO) capabilities, has deployed Content Guru’s pure-play Contact Center as a Service (CCaaS) service offering, storm(R), to support a government loan program.
Cognosante is a technology company on a mission to transform health and human services systems in the US. It helps public sector organizations modernize and optimize their customer experience programs, enterprise systems solutions, data integration efforts, data standards, and business process operations.
In the face of a global health crisis, Cognosante chose Content Guru’s storm solution to support a large federal agency.
Andrew Casson, Vice President of Sales in the US at Content Guru, commented: "I am pleased with how quickly and smoothly this project deployment with Cognosante has gone. Content Guru has a wealth of experience in the public and private sectors globally, and we are able to deploy our award-winning cloud solution faster and more reliably than our competitors. We look forward to working on similar projects, and helping more organizations deliver best-in-class customer experience at scale, including while working remotely."
Douglas Neff, Chief Information Officer, at Cognosante, added: "Typically, a project of this scale would take months to deploy in the public sector arena. As such, we are delighted with the work the Content Guru team has done to furnish us with the storm solution within such a short time frame. We have processed a huge number of calls for an large federal agency during the pandemic, and storm has coped seamlessly with this traffic."
Posted by Veronica Silva Cusi, news correspondent
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Cognosante offers services and solutions to modernize Medicaid programs and health systems, lower administrative costs, improve quality, optimize shared services, streamline your ICD-10 transition, and curb fraud, waste, and abuse.
Published: Tuesday, October 6, 2020
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Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.
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