London, UK, Sept, 2020 -- Based on its recent analysis of the European Contact-Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes Content Guru Ltd. with the 2020 European Technology Innovation Leadership Award. Its storm(R) ecosystem brings together intelligent automation, a wide array of third-party systems integrations, omnichannel engagement capabilities, and unique scalability capabilities to enhance customer communication functions. It is deployed by major organizations such as the NHS, National Rail Enquiries, EDF, Sodexo, Rakuten, and Rightmove.
"Content Guru's modular CCaaS architecture allows organizations to unlock new feature-rich capabilities when required, supporting phased migration to the cloud," said Federico Teveles, Industry Analyst. "Its control of the technical development of a full suite of cloud solutions gives customers a competitive edge by enabling the execution of rapid fixes in the core code of the modules and applications, provision of a totally seamless user experience, and the enhancement of agent experience (AX) by giving them access to all channels and modules through a single interface."
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"Content Guru provides scalable capacity so that customers can accommodate thousands of additional users when required. It gives clients access to an almost unlimited number of ports in the cloud, and can accommodate tens of thousands of simultaneous calls across time-division multiplexing (TDM) and voice over Internet protocol (VoIP)," noted Teveles. "The platform enables the automation of mass information broadcasts through multiple channels as well as offers self-service options to efficiently resolve and deflect simple requests, allowing agents to deal effectively with more complicated, urgent interactions."
Each year, Frost & Sullivan presents this award to the company that has developed a product with innovative features and functionality that is gaining rapid acceptance in the market. The award recognizes the quality of the solution and the customer value enhancements it enables.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
Posted by Veronica Silva Cusi, news correspondent
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, September 21, 2020
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