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News : Content Guru Commits to Developing New Talent to Support Global Expansion

#contactcenterworld, @cgchirp

Content Guru announced the business has recruited 76 graduates so far in 2022 alongside seasoned industry professionals as its global workforce has expanded by 20% in the same period. The increase has taken the company’s headcount past 400, a record number that is expected to grow further next year, as Content Guru hires across its offices in Bracknell and Glasgow (UK) Reston VA and San Jose CA (USA), The Hague (NL) and Gilching (Germany).

Graduate hires play a key role throughout Content Guru’s business and are provided with full training and support to excel in their careers. Recent graduates have taken up roles within marketing, engineering, business development, software development and operational support following their attendance at one of Content Guru’s regular graduate recruitment days.

Martin Taylor, Deputy CEO and Co-Founder of Content Guru: "Graduates play a key role at Content Guru and hiring the best up-and-coming talent will remain an essential part of our mix as we continue our expansion. Career progression is highly valued at Content Guru and our graduate scheme provides dynamic, enthusiastic and agile graduates with an entry path into a full range of technology roles. It is an exciting time to work within the Customer Experience industry and at Content Guru we are at the forefront of CX new technology, with standout applications of Artificial Intelligence and Machine Learning. We welcome applications from hard-working, ambitious graduates keen to learn their trade in a fast-growing business that is committed to supporting all colleagues throughout their careers."

Natalie Snow, Talent Partner at Content Guru: "We are thrilled to have been able to reintroduce our in-person graduate assessment days in 2022 after sadly not being able to hold face-to-face sessions during the pandemic. Content Guru is committed is to hiring and developing the next generation of technology graduates and we have been excited to welcome new candidates through our doors. I’m proud to be part of the team driving our global hiring programme, in an organisation with a passion for developing high-quality careers. Many of our managers, heads of department and directors joined Content Guru at graduate level and are now great leaders and mentors to the fresh emerging talent that is swelling our ranks."

Grace Gregory, Business Development Executive at Content Guru: "Having recently joined the Content Guru team after graduating from a Russell Group university, it is exciting to be working alongside and learning from a wide range of experienced and intelligent colleagues. Content Guru is the perfect company to join for graduates looking to develop their skills and launch their career. The variety of roles available made it easy for me to find one that fitted my skill set during its graduate recruitment day and has meant I’ve hit the ground running since starting earlier this year."

#contactcenterworld, @cgchirp


About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the š˜€š˜š—¼š—暝—ŗĀ® platform. š˜€š˜š—¼š—暝—ŗ Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, š˜€š˜š—¼š—暝—ŗ gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, November 1, 2022

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the worldā€™s first call center built on Google and is one of the most secure and stable systems with some of the industryā€™s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrationsā€”including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Googleā€™s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daiseeā€™s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline ā€“ the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ā€˜how can I help you?ā€™. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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