Bracknell, England & San Jose, CA, USA, March, 2020 -- Content Guru, a cloud contact centre and customer engagement provider, is announcing its expansion in the US, with the appointment of a new senior hire and an enhanced global partner program designed to offer a complete range of route to market options for the company’s diverse partner base.
As part of its commitment to US expansion, Content Guru has appointed Jim Gibb as Senior Business Development Manager, who is stationed at the company’s US offices in San Jose, California. With more than 25 years’ experience in emerging technology and software solutions, including key roles at Oracle and Nuance Communications, Gibb will focus on supporting Content Guru’s growing customer and partner landscape in the US.
Key to Content Guru's expansion into the wider US market is the launch of an enhanced channel program, offering a complete range of route to market options for channel partners in the US, including referral and wholesale distribution, in addition to its existing VAR/reseller model.
"We are implementing a growth strategy to rapidly build upon our already extensive global infrastructure and sales presence, and the channel will play a critical role," added Ed Winfield, Head of Global Partnerships at Content Guru. "Our enhanced channel program will help enable this growth by meeting the needs of a rapidly evolving channel partner landscape due to the huge shift to Cloud/SaaS/OPEX models."
"A Content Guru partner is anyone who can enable access to a customer base – be it a master agent, distributor, IT reseller, Systems Integrator, Service Provider, or consultant, as well as a traditional Unified Comms or Contact Center reseller," explains Robinder Koura, Partnerships Director, at Content Guru. "Our new channel program enables Content Guru to work with all these types of partners to position our market leading Cloud Customer Experience solutions to meet the needs of their customers."
Posted by Veronica Silva Cusi, news correspondent
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Published: Friday, March 13, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511