#contactcenterworld, @cgchirp, @Gartner_inc
Bracknell, England & San Jose, CA, USA & Tokyo, Japan, Aug, 2022 -- Content Guru announced that it has been listed in the Challengers quadrant of the 2022 Gartner(R) Magic Quadrant™ for Contact Center as a Service (CCaaS), which displays the recognized providers of cloud contact center technology across the globe.
Gartner, Inc. delivers actionable, objective insight to executives and their teams. The assessment was made following Gartner’s rigorous analysis based on Content Guru’s Ability to Execute and Completeness of Vision.
Sean Taylor, CEO of Content Guru, commented: "We are pleased to be listed in the 2022 Gartner(R) Magic Quadrant™ for Contact Center as a Service (CCaaS). The post-COVID economy has been a huge catalyst for organizations adopting cloud technology, and we are honored to be recognized amongst the fierce competition."
"We have continued our strong growth and maintain our mission to become a $1 billion+ business. The CCaaS marketplace will mutate over the coming years into next-generation customer experience (CX) that leverages omnichannel and data aggregation, i.e. "omni-data". There are so many exciting things to work on as we continue to innovate in areas such as AI-driven automation, digital and video channels, customer data platform functionality, and the use of data from Internet of Things devices.
#contactcenterworld, @cgchirp, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform.
𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
About Gartner:
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide. 
Published: Thursday, September 1, 2022
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