News : Content Guru Named a 2015 Contact Center as a Service (CCaaS) Challenger
Cloud Contact Centre and Communications Integration™ solutions provider, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Center as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant.
Sean Taylor, Managing Director of Content Guru, commented:
"We feel it’s great for the business to be recognised by Gartner in the European Cloud Contact Centre marketplace."
"This marks an important point in a journey that started ten years ago. From the initial early scepticism of cloud we are now experiencing tremendous growth and this year marks our most successful 12 months to date. With our storm USA platform having gone live this year too we can also look forward to challenging in North America over coming years."
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About Content Guru:
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost and complexity of managing diverse channels of communication, making it easy for organisations to give people access to relevant information – whether that comes from a person or a database. By allowing people to use the channel of their choice and work from any location, we allow organisations to drive transformational service improvements while making the most of their existing technology.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, November 5, 2015