#contactcenterworld, @cgchirp, @forrester
Content Guru, a European cloud contact center and customer experience (CX) technology provider, announced the analyst firm, Forrester, has included it on The Forrester Wave™: Contact Center as a Service, Q1 2023. The report recognized Content Guru and its storm(R) CONTACT™ solution as a ‘Strong Performer’ and cited it for its solid vision of offering omnichannel and omnidata solutions as well as noting that "Content Guru is good for medium-to-large enterprises and multinational corporations that care about high availability and scalability and have complex functional requirements.".
Forrester’s research and analyzed 11 CCaaS providers against 34 criteria. Content Guru was included in a Wave report for the first time in 2023.
"Forrester is the latest analyst house to recognize Content Guru and we are delighted to feature on its highly influential CCaaS Wave," explained Martin Taylor, Co-Founder and Deputy CEO, Content Guru. "storm’s core capabilities are essential for a growing number of both private and public sector providers that count on its market-leading availability, which offers 99.999% reliability, high scalability, AI and omnichannel features. We are constantly adding new capabilities to storm and look forward to supporting our expanding customer base as they deliver industry-leading customer and citizen communications.
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Thursday, March 30, 2023
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|10.)||Teckinfo Solutions Pvt. Ltd.|
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