#contactcenterworld, @cgchirp, @ventanaresearch
San Jose, CA, USA & Tokyo, Japan & Bracknell, England, Dec 15, 2021 -- Content Guru, a global provider in cloud contact center technology, has been heralded as an ‘Exemplary Vendor’ by industry analyst Ventana Research in its 2022 Value Index on Agent Management.
Content Guru was assessed for the Value Index using Ventana’s evaluation methodology. The Ventana model sees vendors assessed across seven key categories, which are then weighted by contact center buyers’ key requirements, as defined by Ventana’s proprietary sector expertise and research.
Content Guru received the ‘Exemplary Vendor’ rating thanks to its single-stack customer experience solution, storm(R), which provides a range of Agent Management functionality to help organizations cope with the many challenges of optimizing their contact center workforces.
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: "Being recognized as an Exemplary Vendor for Agent Management in Ventana’s Value Index is an important milestone on Content Guru’s journey from Contact Center-as-a-Service technology provider to leading full-stack vendor for contact center operators seeking to enhance their Workforce Optimization alongside delivering omni-channel communications to their consumers. Content Guru is delighted to be recognized by Ventana Research for our commitment to best-in-class solutions across the board. Looking ahead, we are continuing to innovate our Agent Management functionality, with the goal of ensuring organizations can minimize churn and maximize agent satisfaction and productivity – leading to a continuously improving customer experience."
"Content Guru’s efforts to develop advanced agent management capabilities, along with the overall reliability and manageability of its offerings, are key reasons why it was named an Exemplary Vendor in Ventana Research’s Agent Management Value Index," says Keith Dawson, VP and Research Director for Customer Experience. "Technology continues to evolve at a rapid pace, making it essential for vendors like Content Guru to keep innovating. We congratulate them on their work so far."
#contactcenterworld, @cgchirp, @ventanaresearch
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform.
𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
About Ventana Research:
Ventana Research is a benchmark research and advisory services firm. They provide guidance to help organizations manage and optimize performance. Ventana Research focuses on business and technology trends and best practices that maximize organizations’ potential to perform while reducing the time, cost and risk and still achieve optimal outcomes.
Published: Friday, December 17, 2021
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