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News : Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

#contactcenterworld, @cgchirp, @Gartner_inc

Bracknell, England & San Jose, CA, USA & Tokyo, Japan, Aug 10, 2023 - Content Guru, a vendor of cloud contact center and customer experience (CX) technology, announced that it has been placed in the Challengers quadrant of the 2023 Gartner(R) Magic Quadrant™ for Contact Center as a Service (CCaaS) 1.

The 2023 Magic Quadrant looked at different vendors’ strengths and acknowledged them. Based on every vendor’s vision and execution, Gartner placed them into four different quadrants. Content Guru’s storm(R) platform is a specialized CCaaS platform and supports customers that require 100% system uptime, including emergency service providers.

Sean Taylor, Content Guru CEO commented: "This marks Content Guru’s fourth successive year in this Magic Quadrant. With this recognition, we are also pleased to maintain our position as Europe’s leading CCaaS vendor and are the only European-headquartered company to be recognized in the report. The cloud contact center marketplace continues to grow strongly and is becoming a core component of next-generation, customer experience. The rapid adoption of generative AI over the past year to provide a range of intelligent automated services has made this an even more exciting market to be part of."

"In addition to our work providing AI-driven services we have continued to see strong sales of our Customer Data Platform, increased adoption of ‘digital customer’ services through connection to Internet of Things devices such as telecare and the increased innovative use of digital channels such as video to enrich interactions between customers and enterprises and public sector organizations."

#contactcenterworld, @cgchirp, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Workforce Management Solutions

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Published: Monday, August 14, 2023

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2024 Buyers Guide Contact Center Assessments

 
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Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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