News : Content Guru Positioned as a Challenger by Gartner
Bracknell, England, Oct 23, 2017 -- Cloud contact centre and customer engagement provider, Content Guru, has been named a Challenger by industry analyst Gartner, in its 2017 Magic Quadrant for Contact Center as a Service, Western Europe.
Content Guru, along with nine other Contact Center as a Service (CCaaS) providers in the Western European market, was evaluated by Gartner to measure both the company's ability to execute and its completeness of vision .
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Martin Taylor, Global CMO of Content Guru, commented:
"This year's Magic Quadrant has seen Content Guru move further to the right in terms of vision, while also improving in execution, which is, in our opinion, a fantastic result. We believe that 2017 has been our strongest year to date and we are set to enjoy around 30% revenue growth once again. Global demand for omni-channel CCaaS solutions continues to increase and we see opportunities not only in Western Europe and North America, but also in the burgeoning Asia-Pac market.
"The CCaaS arena is increasingly converging with the adjacent specialisms of CRM and information management as we move closer towards the future of the Customer Engagement Hub. We are accordingly seeing a much higher demand from customers for complex, end-to-end solutions. By integrating our new CKS[TM] (Customer Knowledge System[TM]) product into the core storm solution portfolio, we have begun to address those more complex needs. We look forward to consolidating our position as a global leader in customer engagement solutions in 2018."
#contactcenterworld, @cgchirp, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
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About Content Guru:
Content Guru helps organizations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost and complexity of managing diverse channels of communication, making it easy for organisations to give people access to relevant information – whether that comes from a person or a database. By allowing people to use the channel of their choice and work from any location, we allow organisations to drive transformational service improvements while making the most of their existing technology.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, October 24, 2017
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