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#contactcenterworld, @cgchirp, @Gartner_inc
Bracknell, England, Nov 7, 2018 -- Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Challengers quadrant, highest for ability to execute in that quadrant, in analyst firm Gartner's 2018 Magic Quadrant for Contact Center as a Service, Western Europe.
Additionally, Content Guru was analysed in Gartner's 2018 Critical Capabilities report, which looks at the global Contact Center as a Service (CCaaS) landscape and provides a deeper insight into vendor product and service offerings. This year's Critical Capabilites report saw Content Guru be positioned first with 3.5 out of 5 in the 'High-Volume Call Center' category, and had the second highest rating in 'Customer Engagement Center', 'Agile Contact Center' and 'Western Europe'.
Martin Taylor, Deputy CEO of Content Guru, commented:
"This year's Magic Quadrant, compared to the previous year, has seen Content Guru move further to the right in completeness of vision axis, whilst also moving higher on the ability to execute axis, which we feel is a fantastic result. 2018 has been another outstanding year for Content Guru, enjoying substantial revenue and colleague growth. We look forward to growing our portfolio further and building on new and exciting international opportunities, consolidating our position as a global leader in customer engagement solutions in 2019."
#contactcenterworld, @cgchirp, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform.
𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
About Gartner:
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide. 
Published: Thursday, November 8, 2018
| 3.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) PH: 07973640527 |
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