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News : Content Guru Positioned as a Challenger in the 2018 Gartner Magic Quadrant
#contactcenterworld, @cgchirp, @Gartner_inc
Bracknell, England, Nov 7, 2018 -- Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Challengers quadrant, highest for ability to execute in that quadrant, in analyst firm Gartner's 2018 Magic Quadrant for Contact Center as a Service, Western Europe.
Additionally, Content Guru was analysed in Gartner's 2018 Critical Capabilities report, which looks at the global Contact Center as a Service (CCaaS) landscape and provides a deeper insight into vendor product and service offerings. This year's Critical Capabilites report saw Content Guru be positioned first with 3.5 out of 5 in the 'High-Volume Call Center' category, and had the second highest rating in 'Customer Engagement Center', 'Agile Contact Center' and 'Western Europe'.
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Martin Taylor, Deputy CEO of Content Guru, commented:
"This year's Magic Quadrant, compared to the previous year, has seen Content Guru move further to the right in completeness of vision axis, whilst also moving higher on the ability to execute axis, which we feel is a fantastic result. 2018 has been another outstanding year for Content Guru, enjoying substantial revenue and colleague growth. We look forward to growing our portfolio further and building on new and exciting international opportunities, consolidating our position as a global leader in customer engagement solutions in 2019."
#contactcenterworld, @cgchirp, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
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About Content Guru:
Content Guru helps organizations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost and complexity of managing diverse channels of communication, making it easy for organisations to give people access to relevant information – whether that comes from a person or a database. By allowing people to use the channel of their choice and work from any location, we allow organisations to drive transformational service improvements while making the most of their existing technology.
About Gartner:
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide. 
Published: Thursday, November 8, 2018
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