#contactcenterworld, @cgchirp, @WavenetUK
Bracknell, England & San Jose, CA, USA & Tokyo, Japan, May 12, 2021 -- Europe’s provider in cloud contact centre technology, Content Guru, announced its exciting new partnership with British managed-services provider, Wavenet. The move is part of Content Guru’s ongoing strategy of integrating with partners in key markets.
Content Guru and Wavenet’s new alliance is built upon a shared mission to deliver outstanding and transformational communications technology to organisations across the UK. Content Guru is expanding its worldwide operations to meet demand for cloud-based omnichannel customer engagement and experience solutions.
Philip Grannum, Chief Commercial Officer at Wavenet said: "Wavenet is thrilled to have Content Guru on board as a partner alongside some of the top technology providers on the planet. We pride ourselves on providing the very best data, voice, contact centre, IT and technology services to over 8,000 enterprise and SME customers, and we are looking forward to what we can achieve using our combined expertise."
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Wavenet can now announce that it has been selected by the UK’s Driver and Vehicle Licensing Agency (DVLA) to transform its contact centre using Content Guru’s storm(R) cloud solution. storm will enable the DVLA to achieve its vision of an exceptional customer service experience. Features include workforce optimisation, unified communications and full PCI-DSS compliance for secure payment processing.
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, added: "The synergy between Content Guru and Wavenet, and our businesses’ combined 35 years’ experience, make us ideal partners to deliver best-in-class contact centre solutions to organisations throughout the UK. Working with Wavenet will help grow our already substantial UK customer-base. Being awarded such a major contract by the DVLA, to digitalize its contact centre, is testament to the strength of our partnership’s proposition. We are really excited for our storm solution to be used by the DVLA, and many other organisations, as we move forward with Wavenet."
Posted by Veronica Silva Cusi, news correspondent
About Content Guru:
Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Wavenet is a trusted supplier of unified communication solutions to thousands of businesses, including Telephony, Internet, Cloud, Security and Mobiles.
Published: Friday, May 14, 2021
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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4PS Contact Center International Standard authentication system is divided into 5 classes, i.e., L1 application-level, L2 application level，L3 application level, L4 profession-level and L5 ben...
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