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News : Aspect Software Introduces Experience Continuity Contextual Consistency
Mumbai, India, May 13, 2015 -- A new study from Aspect Software found that the top customer service frustration for consumers today is that the consumers have to repeat themselves multiple times to multiple people via multiple channels - ahead of being transferred and ahead of not getting any issue resolution at all. To help companies address this growing pain point, Aspect, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announced Aspect Experience Continuity™, an intelligent customer interaction platform that provides context and continuity when moving from self-service to live-service, switching between channels, or when switching between proactive outbound communication and inbound service inquiries.
The Experience Continuity platform is included in the upcoming release of Aspect CXP 14.1.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Friday, May 15, 2015