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News : Contexta360 Secures Seed Round Financing with Disruptive Technology Ventures B.V.

#contactcenterworld, @contexta360

Amsterdam, Netherland / London, UK, April, 2021 -- Contexta360, a speech analytics and conversational intelligence company, announced it has completed a seed round financing. Disruptive Technology Ventures B.V. were the sole investor in the round.

The investment will be targeted towards expanding the company’s sales and marketing functions initially in key markets throughout Europe in the enterprise market sectors. 

Daan Nollen, Partner at Disruptive Technology Ventures B.V. said, – "Contexta360 is delivering a ‘re-imagined’ view of how speech analytics and quality management can be leveraged in today’s digital world. Understanding customer conversations, whether they be served by an agent or by an automated system is critical to business performance as well as the more traditional use of this technology in agent performance management. Contexta360 detects the friction points or gaps, whether that be People, Process or Technology, automates processes and reports on key metrics that are just not available from current chatbot, IVR or agent performance tools".

Ad Scheepbouwer, Partner at Disruptive Technology Ventures B.V. said, "Conversational AI and fully understanding the context of customer intent, need or frustration is the next chapter in ‘digital’ thinking. This is a massive void in the big-data mix and the innovators will demonstrate clear commercial advantage."

Andrew White – CEO and founder at Contexta360 said: "Contexta360 has re-imagined speech analytics and agent quality management. Not only are we delivering a solution across all channels of communication, but we also provide invaluable insights into the ‘digital assault course’ the customer typically must tackle, without having to replace any tech-stacks already in place".

#contactcenterworld, @contexta360

Posted by Veronica Silva Cusi, news correspondent
Source: Contexta360

About Contexta360:
Company LogoContexta360 is a high-growth company based in Amsterdam and London. Our software developers and computer scientists have a passion for artificial intelligence, speech-to-text, and natural language understanding. We help enterprise organisations capture voice and video conversations across multiple languages, transcribing, summarising and analysing them for compliance, sentiment, topic, intent, context, effectiveness and customer experience. We build a 360-degree view of customer interaction by analysing phone, video and chat conversations.
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