News : ContinuitySA Installs Avaya Telephony at Randburg Site
Johannesburg, South Africa, Aug 25, 2015 -- ContinuitySA, Africa's provider of business continuity solutions, has implemented Avaya Communication Manager 6.3 at its disaster recovery centre in Randburg. The upgrade from an earlier version of the software aims to ensure clients needing to recover their call centre and PBX environments will be able to take full advantage of the modern telephony system.
"We have spent a considerable sum of money on the upgrade because communications lie at the heart of the modern business, and the disaster recovery solution has to be flexible and scalable enough to replace the client's lost system," says Innes le Roux, Manager: Standby Services at ContinuitySA. "The new system is fully virtualised, IP-based and SIP capable, which provides a number of benefits."
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
ContinuitySA is also offering call recording and archiving through Amethyst, a Web-based call recording system developed by a South African company, Datatex. Amethyst recordings are compliant with the Financial Intelligence Centre Act (FICA), Financial Advisory and Intermediary Services Act (FAIS), the National Credit Act and the Consumer Protection Act, as well as Sarbanes-Oxley.
Today's Tip of the Day - Corporate Values
More Editorial From ContinuitySA
ContinuitySA is an African provider of business continuity management and related services. The company handles disaster recovery eventualities. These include potential threats, events, incidences and unforeseen or sudden disruptions due to human error or natural events.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, August 26, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Pakistan Telecommunication Company Limited (PTCL) that started its operations in January 2001 under the brand name ‘Ufone’. As a result of PTCL’s privatization, Ufone became a part of the Emirates Tel...
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all ...
|PT Telekomunikasi Indonesia|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...