News : ContinuitySA Installs Avaya Telephony at Randburg Site
Johannesburg, South Africa, Aug 25, 2015 -- ContinuitySA, Africa's provider of business continuity solutions, has implemented Avaya Communication Manager 6.3 at its disaster recovery centre in Randburg. The upgrade from an earlier version of the software aims to ensure clients needing to recover their call centre and PBX environments will be able to take full advantage of the modern telephony system.
"We have spent a considerable sum of money on the upgrade because communications lie at the heart of the modern business, and the disaster recovery solution has to be flexible and scalable enough to replace the client's lost system," says Innes le Roux, Manager: Standby Services at ContinuitySA. "The new system is fully virtualised, IP-based and SIP capable, which provides a number of benefits."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
ContinuitySA is also offering call recording and archiving through Amethyst, a Web-based call recording system developed by a South African company, Datatex. Amethyst recordings are compliant with the Financial Intelligence Centre Act (FICA), Financial Advisory and Intermediary Services Act (FAIS), the National Credit Act and the Consumer Protection Act, as well as Sarbanes-Oxley.
Today's Tip of the Day - The 3 L’s
More Editorial From ContinuitySA
ContinuitySA is an African provider of business continuity management and related services. The company handles disaster recovery eventualities. These include potential threats, events, incidences and unforeseen or sudden disruptions due to human error or natural events.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, August 26, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...