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News : ContinuitySA Installs Avaya Telephony at Randburg Site
Johannesburg, South Africa, Aug 25, 2015 -- ContinuitySA, Africa's provider of business continuity solutions, has implemented Avaya Communication Manager 6.3 at its disaster recovery centre in Randburg. The upgrade from an earlier version of the software aims to ensure clients needing to recover their call centre and PBX environments will be able to take full advantage of the modern telephony system.
"We have spent a considerable sum of money on the upgrade because communications lie at the heart of the modern business, and the disaster recovery solution has to be flexible and scalable enough to replace the client's lost system," says Innes le Roux, Manager: Standby Services at ContinuitySA. "The new system is fully virtualised, IP-based and SIP capable, which provides a number of benefits."
ContinuitySA is also offering call recording and archiving through Amethyst, a Web-based call recording system developed by a South African company, Datatex. Amethyst recordings are compliant with the Financial Intelligence Centre Act (FICA), Financial Advisory and Intermediary Services Act (FAIS), the National Credit Act and the Consumer Protection Act, as well as Sarbanes-Oxley.
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ContinuitySA is an African provider of business continuity management and related services. The company handles disaster recovery eventualities. These include potential threats, events, incidences and unforeseen or sudden disruptions due to human error or natural events.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, August 26, 2015