Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Continuum Global Solutions Names Anne Bibb Vice President, Global Work at Home


Dallas, TX, USA, May, 2020 -- Continuum Global Solutions, a global customer care provider, announced that Anne Bibb has joined the Company in the newly created role of Vice President, Global Work at Home. Bibb brings to Continuum an extensive background and deep expertise in leading successful work at home (WAH) operations for several large companies.

In this new role with Continuum, Bibb will be responsible for accelerating and strengthening the Company’s remote work model and growing its recently introduced ready@home program globally.

Bibb will report directly to Chief Operating Officer Frank Kelly, whom she had reported to while working at Sutherland Global Solutions. Together, they built out Sutherland’s WAH division.

"We are delighted that Anne has joined the Continuum team and look forward to her leadership and expertise to drive the growth and profitability of our ready@home program," said Jerry Kinnick, president of Continuum. "Bibb has a proven track record of designing innovating and successful WAH operations. We have had excellent success so far in transitioning more than 9,000 call center agents to work at home as part of our ready@home program. Reuniting Anne and Frank on our team, we bring together two of the leading WAH pioneers in our industry to build on that success and drive productivity, efficiency and service delivery for our clients globally."

Before joining Continuum, Bibb was Sr. Director of Customer Care at Hilton, where she led the onsite and remote operations for Hilton’s extensive customer care function. Previously, Bibb was Sr. Director, Global Head Remote Solutions, at Sutherland Global Services.

Client satisfaction and feedback on ready@home has been outstanding. Andrei Noppe, Executive Vice President of Operations at M7 Group, a European pay-tv operator, said, "What is nice to see and also interesting is that our Customer Satisfaction increased noticeably last week. Our customers were wrapping up calls stating they were glad to see that we keep providing our services as usual. Thanks to you! I am really grateful for working with all of you. What you have achieved in the last weeks is really something to be proud of!"


Posted by Veronica Silva Cusi, news correspondent

About Continuum Labs:
Company LogoKing TeleServices is a call center business based in Brooklyn, NY. King has a team of over 300 professionals, providing 311 and other call center services to corporate and municipal clients in the United States.
Company RSS Feed   Company Facebook   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Monday, May 4, 2020

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =