Dallas, TX, USA, May, 2020 -- Continuum Global Solutions, a global customer care provider, announced that Anne Bibb has joined the Company in the newly created role of Vice President, Global Work at Home. Bibb brings to Continuum an extensive background and deep expertise in leading successful work at home (WAH) operations for several large companies.
In this new role with Continuum, Bibb will be responsible for accelerating and strengthening the Company’s remote work model and growing its recently introduced ready@home program globally.
Bibb will report directly to Chief Operating Officer Frank Kelly, whom she had reported to while working at Sutherland Global Solutions. Together, they built out Sutherland’s WAH division.
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"We are delighted that Anne has joined the Continuum team and look forward to her leadership and expertise to drive the growth and profitability of our ready@home program," said Jerry Kinnick, president of Continuum. "Bibb has a proven track record of designing innovating and successful WAH operations. We have had excellent success so far in transitioning more than 9,000 call center agents to work at home as part of our ready@home program. Reuniting Anne and Frank on our team, we bring together two of the leading WAH pioneers in our industry to build on that success and drive productivity, efficiency and service delivery for our clients globally."
Before joining Continuum, Bibb was Sr. Director of Customer Care at Hilton, where she led the onsite and remote operations for Hilton’s extensive customer care function. Previously, Bibb was Sr. Director, Global Head Remote Solutions, at Sutherland Global Services.
Client satisfaction and feedback on ready@home has been outstanding. Andrei Noppe, Executive Vice President of Operations at M7 Group, a European pay-tv operator, said, "What is nice to see and also interesting is that our Customer Satisfaction increased noticeably last week. Our customers were wrapping up calls stating they were glad to see that we keep providing our services as usual. Thanks to you! I am really grateful for working with all of you. What you have achieved in the last weeks is really something to be proud of!"
Posted by Veronica Silva Cusi, news correspondent
About Continuum Labs:
King TeleServices is a call center business based in Brooklyn, NY. King has a team of over 300 professionals, providing 311 and other call center services to corporate and municipal clients in the United States.
Published: Monday, May 4, 2020