Los Angeles, CA, USA, Jan 6, 2020 -- Continuum Global Solutions, a global customer care provider, has named Frank X. Kelly as chief operating officer.
Kelly brings to the company an extensive background in developing customer service-focused enterprises and building technology-enabled customer experiences. He joins Continuum from SMS Assist, where he served as senior vice president of Customer Service. Among his other previous leadership positions are senior vice president of Global Operations at Convergys Corporation, where he took the company public, and CEO of IBEX (formerly TRG Customer Solutions.)
In his new role at Continuum, Kelly will oversee all global operations, with responsibility for building a global operations model that encompasses the company's U.S., Latin America/Caribbean, Europe and Asia/Pacific regions.
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In making the announcement, Continuum Global Solutions President Jerry Kinnick noted that Kelly's primary focus will be to enable Continuum to deliver a superior customer care experience in all markets the company serves.
"We are excited to have Frank Kelly join our rapidly expanding team at Continuum," said Kinnick. "His background and expertise in leading customer service teams and understanding of how to thrive in the competitive marketplace we're in will be invaluable as we position Continuum for continued growth in 2020 and beyond."
"Frank Kelly represents the highest level of experienced and recognized professionals in the contact center industry. Frank's appointment underscores the company's ongoing commitment to global industry leadership, and to providing the best possible customer care for our clients," said Rod Stoddard, Senior Vice President of Portfolio Operations for Skyview Capital.
Kelly earned a BS in Finance from the McIntire School of Commerce at the University of Virginia and an MBA in Finance from George Washington University.
Posted by Veronica Silva Cusi, news correspondent
About Continuum Global Solutions:
Continuum Global Solutions, a Skyview Capital company, partners with companies around the world to deliver customer care services through its global network of call centers and ready@home program. Clients rely on Continuum’s expertise and best practices in customer care management to enhance their customer experience. Continuum’s team members leverage voice, chat, email, and social media technologies to serve clients across multiple industry verticals.
Published: Tuesday, January 7, 2020