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Dallas, TX, USA, April 22, 2020 -- Continuum Global Solutions, a global customer care provider, announced it has successfully transitioned more than 80 percent of its customer care agents to its ready@home work-at-home model to continue to meet current and future client demands while supporting the health and safety of its employees during the COVID-19 crisis. The Company also announced a new recruiting effort to hire more than 5,000 ready@home customer care agents by the end of 2020.
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"The COVID-19 pandemic presented unprecedented challenges for our people, our clients and our business," said Jerry Kinnick, president of Continuum. "The Continuum team met the challenge head-on and successfully mobilized more than 9,000 agents globally to work-at-home as part of our ready@home program in just weeks. This enormous effort not only helped ensure the safety of our employees, it ensured the continuity of our operations and support for our clients. In fact, our ability to continue to deliver world-class customer care service during this time has generated new business as other providers were forced to shut down. I am so proud of our entire team for their relentless commitment and awe-inspiring dedication to our business and our clients."
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Posted by Veronica Silva Cusi, news correspondent
Source: Continuum Global Solutions
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