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News : Continuum Global Solutions Pivots to Work-At-Home Model; Expects to Hire 5,000 New Agents for Ramp-up

#contactcenterworld

Dallas, TX, USA, April 22, 2020 -- Continuum Global Solutions, a global customer care provider, announced it has successfully transitioned more than 80 percent of its customer care agents to its ready@home work-at-home model to continue to meet current and future client demands while supporting the health and safety of its employees during the COVID-19 crisis. The Company also announced a new recruiting effort to hire more than 5,000 ready@home customer care agents by the end of 2020.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

"The COVID-19 pandemic presented unprecedented challenges for our people, our clients and our business," said Jerry Kinnick, president of Continuum. "The Continuum team met the challenge head-on and successfully mobilized more than 9,000 agents globally to work-at-home as part of our ready@home program in just weeks. This enormous effort not only helped ensure the safety of our employees, it ensured the continuity of our operations and support for our clients. In fact, our ability to continue to deliver world-class customer care service during this time has generated new business as other providers were forced to shut down. I am so proud of our entire team for their relentless commitment and awe-inspiring dedication to our business and our clients."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Continuum Global Solutions


About Continuum Labs:
Company LogoKing TeleServices is a call center business based in Brooklyn, NY. King has a team of over 300 professionals, providing 311 and other call center services to corporate and municipal clients in the United States.
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Friday, April 24, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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