Dallas, TX, USA, Sept, 2020 -- Continuum Global Solutions, a global customer care provider, announced a new agreement with Buy It Installed Inc., the creator of a patented Service Division as a Service (SDAAS) platform and business system for retailers, to deliver customer support and workflow monitoring and assistance for consumers and designated service professionals throughout the installation process. The Buy It Installed SDAAS platform enables leading online and brick and mortar retailers to offer home installation services to their customers at the point of purchase.
"We are very excited to work with Buy It Installed to help ensure an outstanding customer experience," said Ron Gillette, CEO of Continuum Global Solutions. "Buy It Installed brings an innovative and convenient solution for merchants to offer high-quality, on-site installation services to their customers. Continuum is ready to quickly scale to meet the growing demand as the Buy It Installed platform becomes part of the everyday consumer buying experience."
"Buy It Installed is seeing tremendous growth, especially with the recent explosion of ecommerce, and we are very pleased to work with Continuum to help us scale the growth and development of our service provider network as well as to continue to enhance our overall customer experience," said Todd Banhidy, CEO of Buy It Installed Inc. "Our goal is to deliver a simple, convenient way for merchants to offer a fully branded, customized on-site installation experience to their customers. Working with Continuum, a recognized leader in customer relationship management, ensures we can rapidly grow our service provider network and ensures our customers will receive the best possible support along the way."
Posted by Veronica Silva Cusi, news correspondent
Source: Continuum Global Solutions
About Continuum Labs:
King TeleServices is a call center business based in Brooklyn, NY. King has a team of over 300 professionals, providing 311 and other call center services to corporate and municipal clients in the United States.
Published: Tuesday, September 22, 2020
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