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News : Continuum Global Solutions to Provide Customer Support Services for Buy It Installed

#contactcenterworld

Dallas, TX, USA, Sept, 2020 -- Continuum Global Solutions, a global customer care provider, announced a new agreement with Buy It Installed Inc., the creator of a patented Service Division as a Service (SDAAS) platform and business system for retailers, to deliver customer support and workflow monitoring and assistance for consumers and designated service professionals throughout the installation process. The Buy It Installed SDAAS platform enables leading online and brick and mortar retailers to offer home installation services to their customers at the point of purchase.

"We are very excited to work with Buy It Installed to help ensure an outstanding customer experience," said Ron Gillette, CEO of Continuum Global Solutions. "Buy It Installed brings an innovative and convenient solution for merchants to offer high-quality, on-site installation services to their customers. Continuum is ready to quickly scale to meet the growing demand as the Buy It Installed platform becomes part of the everyday consumer buying experience."

"Buy It Installed is seeing tremendous growth, especially with the recent explosion of ecommerce, and we are very pleased to work with Continuum to help us scale the growth and development of our service provider network as well as to continue to enhance our overall customer experience," said Todd Banhidy, CEO of Buy It Installed Inc. "Our goal is to deliver a simple, convenient way for merchants to offer a fully branded, customized on-site installation experience to their customers. Working with Continuum, a recognized leader in customer relationship management, ensures we can rapidly grow our service provider network and ensures our customers will receive the best possible support along the way."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Continuum Global Solutions


About Continuum Labs:
Company LogoKing TeleServices is a call center business based in Brooklyn, NY. King has a team of over 300 professionals, providing 311 and other call center services to corporate and municipal clients in the United States.
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Today's Tip of the Day - Engage Your Agents!

Read today's tip or listen to it on podcast.

Published: Tuesday, September 22, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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