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News : Continuum Selects Branch to Provide Employees Faster Pay Options, Financial Wellness

#contactcenterworld, @branch

Branch, a bank that works with employers, and Continuum Global Solutions, a global customer care provider, have announced a new partnership to provide Continuum’s US-based employees faster pay options and other financial wellness tools. Branch will offer its financial services application to Continuum employees across the country.

Without having to change or disrupt current payroll processes, Branch allows Continuum to offer employees a faster, more convenient way for their employees to access their pay in advance of payday, right from their phones. Continuum employees can use the application to receive a portion of their earned wages right after each shift. Branch also helps employees eliminate fees and better meet their personal finance needs by providing a fee-free checking account, debit card, and auto-budgeting tool.

"We are always looking for ways to make our agents’ lives better so they can focus on helping our clients and having greater access to funds is a major benefit for employees living paycheck to paycheck," said Elaine Davis, Chief Human Resource Officer, Continuum. "Branch allows us to provide our employees a free way to access their money when they want, without impacting our pay cycle or cash flow. That’s a win-win for us."

"We’re thrilled to partner with an employer like Continuum, who is as committed to their employees as they are to their customers," said Branch CEO Atif Siddiqi. "During these uncertain times, offering employees a compelling financial wellness benefit can help increase their financial stability."

#contactcenterworld, @branch


About Branch:
Company LogoBranch is an Employer Payments Platform that helps businesses modernize their payment methods to empower working Americans. Digital tips and reimbursements, no-fee banking, and earned wage access are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
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About Continuum Global Solutions:
Company LogoContinuum Global Solutions, a Skyview Capital company, partners with companies around the world to deliver customer care services through its global network of call centers and ready@home program. Clients rely on Continuum’s expertise and best practices in customer care management to enhance their customer experience. Continuum’s team members leverage voice, chat, email, and social media technologies to serve clients across multiple industry verticals.
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Today's Tip of the Day - Keep Your Options Open

Read today's tip or listen to it on podcast.

Published: Thursday, July 30, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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