News : Contract Callers Goes Live with Collection System from Interactive Intelligence
Augusta, GA, USA, Sept 2, 2015 -- Contract Callers Inc. (CCI), a provider of debt collection and call center services in the utility, telecom, financial services, and government sectors, has deployed Interaction Collector (formerly the Latitude software suite) from Interactive Intelligence.
Interaction Collector provides payment processing, credit reporting, dispute resolution, workflow and client reporting tools.
"Interaction Collector’s ease-of-use and comprehensive functionality have resulted in faster, more effective debt collection and portfolio recovery," said LaDonna Bohling, CCI’s vice president of call center operations.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About Contract Callers Inc.:
Established in 1926, CCI provides a variety of accounts receivable management and outsourcing services to clients throughout the U.S. Currently, the Company employs approximately 700 employees operating out of more than a dozen offices nationwide. CCI is positioned to continue its growth in the near and long term in order to become a leader in the industry.
Published: Friday, September 4, 2015
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