News : Contract Callers Goes Live with Collection System from Interactive Intelligence
Augusta, GA, USA, Sept 2, 2015 -- Contract Callers Inc. (CCI), a provider of debt collection and call center services in the utility, telecom, financial services, and government sectors, has deployed Interaction Collector (formerly the Latitude software suite) from Interactive Intelligence.
Interaction Collector provides payment processing, credit reporting, dispute resolution, workflow and client reporting tools.
"Interaction Collector’s ease-of-use and comprehensive functionality have resulted in faster, more effective debt collection and portfolio recovery," said LaDonna Bohling, CCI’s vice president of call center operations.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
About Contract Callers Inc.:
Established in 1926, CCI provides a variety of accounts receivable management and outsourcing services to clients throughout the U.S. Currently, the Company employs approximately 700 employees operating out of more than a dozen offices nationwide. CCI is positioned to continue its growth in the near and long term in order to become a leader in the industry.
Published: Friday, September 4, 2015