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News : Contract Callers Welcomes Director of Call Center Operations
Augusta, GA, USA, Nov 3, 2015 -- As Contract Callers, Inc. (CCI) continues to expand its reach within the ARM industry, the Company announced that industry veteran Bob Borek has joined the team as Director of Call Center Operations. Bob brings to this position his comprehensive leadership experience, deep knowledge of the receivables management industry, and a forward-looking perspective to CCI.
"We are thrilled to have such an experienced industry professional join our management team," said LaDonna Bohling, Vice President of Operations. "Bob’s successes are impressive. His considerable experience and leadership will serve CCI well as we continue on our path of growth."
Bob has spent more than 30 years in the collection industry and spent the majority of his career with Convergent Outsourcing where he worked as a Trainer and General Manager before moving over to Project Management. In his new role with CCI he will be responsible for the overall day-to-day operations of our call centers where he will be developing new initiatives and strategies that will ensure a competitive edge for the organization.
"Having worked with Bob extensively in the past on numerous projects, I’m confident he brings a tremendous skill set to our ever growing roster of clients", said Andrew Cope, Vice President of Sales. "He is nationally known for his telephony and collection process improvement knowledge; this coupled with being a subject matter expert on late stage receivables made him a natural fit for CCI."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Contract Callers Inc.
About Contract Callers Inc.:
Established in 1926, CCI provides a variety of accounts receivable management and outsourcing services to clients throughout the U.S. Currently, the Company employs approximately 700 employees operating out of more than a dozen offices nationwide. CCI is positioned to continue its growth in the near and long term in order to become a leader in the industry.
Published: Wednesday, November 4, 2015