Penrhyndeudraeth, Wales April 29, 2020 -- A contact centre in North Wales has secured a new contract with National Rail Enquiries after adapting its business to facilitate call handling at home.
PTI Cymru, which is based in Penrhyndeudraeth, acted fast during the onset of COVID-19 to set up home working for its 28-strong team and consequently won the new piece of work to temporarily handle UK-wide general enquiries, in addition to Welsh language enquiries, for National Rail while its Mumbai call centre is in lockdown in India.
PTI Cymru has also been appointed the nationwide contact centre for the ‘Rail to Refuge’ programme, a scheme between train operators and Women’s Aid which allows anyone fleeing domestic abuse to a place at a refuge during the coronavirus lockdown free rail travel.
Jo Foxall, managing director of PTI Cymru, said, "Our robust business continuity plan meant that we were in a position to act fast when the threat of the coronavirus on our country became apparent and set up remote working for our team.
"Our contact centre team is fully able to work from home and call handling for our many clients is running as normal. There may be other businesses who are struggling to maintain their telephone services due to the impact of the coronavirus and we’d welcome the opportunity to support them at this time.
"We were delighted to pick up this new piece of work and I’m proud of the team for adapting so quickly and professionally to this new way of working. We are also only too pleased to be a part of the Rail to Refuge programme supporting the most vulnerable people within the communities we serve."
Posted by Veronica Silva Cusi, news correspondent
About Traveline Cymru:
Traveline Scotland is a partnership between Transport Operators, Local Authorities and Transport Scotland who contribute funds, information towards its day to day running. Its aim is to provide everyone with up to date, accurate, impartial and understandable information on all Public Transport services within Scotland and from Scotland to major destinations in other parts of the U.K. Start up and development funding was provided by the Scottish Executive.
Published: Friday, May 1, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring