
#contactcenterworld
Ranchi, India, June 10, 2021 -- In a bid to win the war against this pandemic, every individual is coming forward with their resources and a zeal to help. While everyone is working to improve the condition, the bridge of information is still bleak in many areas. There has been a huge information gap between providing and availing the resources.
To bridge this gap, ConveGenius, an Indian EdTech social enterprise that provides AI-based adaptive learning to under-served children across the country, has come forward to support the Jharkhand government to cope with the current COVID-19 situation.
ConveGenius has deployed a covid helpline chatbot on WhatsApp that offers aid to the citizens of Jharkhand. The chatbot was launched on 9th May 2021. The Chatbot is bridging the information gap by helping Covid patients in the state to have access to seamless information related to COVID-19 and avail facilities provided by the government.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
It provides verified information on the availability of beds at hospitals, updates related to plasma donation, and allows ordering of home-isolation kits. In addition, it facilitates daily health monitoring of patients, online video consultation services, diet, medicine recommendations and quick connection with their respective district control rooms for any additional assistance.
Speaking on the initiative, Mr. Saurabh Gupta, Program Head, ConveGenius, said, "It is everyone’s responsibility to support the country at the time of the crisis. The chatbot that we’ve created for Jharkhand is a small step that our company has initiated to help curb the situation in Jharkhand. People have countless questions related to coronavirus, and we aim to address as many, if not all, problems through our Covid Helpline chatbot. Leveraging our tech expertise, we have stepped forward with such a solution that will help the government in promptly managing and guiding the patients for a safe and speedy recovery. Through our automated reports, the Jharkhand government can access comprehensive data on registration and monitoring of Covid patients at a district and cluster level."
Commenting on this novel association, Shri Bhuvnesh Pratap Singh, State Nodal Officer, Government of Jharkhand, said, "As the coronavirus pandemic causes chaos all around, it has become imperative to facilitate patients and their families with immediate help. Covid Helpline chatbot is helping to create a bridge between the government and people. Through this Chatbot, we are trying to provide maximum support to the patients in terms of doctor consultancy or information on bed availability. Within one month of the launch, the chatbot has helped 13500+ covid affected patients across all the districts in the state. We foresee this platform to have a significant impact on Jharkhand’s approach in tackling the pandemic."
Posted by Veronica Silva Cusi, news correspondent
Source: https://indiaeducationdiary.in
Published: Friday, June 11, 2021
5.) | ComSys S.A. CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) |
6.) | Consilium Software Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) |
8.) | CTCOMM Genesys PureConnect Genesys PureEngage Tegsoft |
15.) | Teckinfo Solutions Pvt. Ltd. InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
16.) | Tru29 Outsource Solutions Inc. Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |
17.) | voiptime Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall