Ranchi, India, June 10, 2021 -- In a bid to win the war against this pandemic, every individual is coming forward with their resources and a zeal to help. While everyone is working to improve the condition, the bridge of information is still bleak in many areas. There has been a huge information gap between providing and availing the resources.
To bridge this gap, ConveGenius, an Indian EdTech social enterprise that provides AI-based adaptive learning to under-served children across the country, has come forward to support the Jharkhand government to cope with the current COVID-19 situation.
ConveGenius has deployed a covid helpline chatbot on WhatsApp that offers aid to the citizens of Jharkhand. The chatbot was launched on 9th May 2021. The Chatbot is bridging the information gap by helping Covid patients in the state to have access to seamless information related to COVID-19 and avail facilities provided by the government.
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It provides verified information on the availability of beds at hospitals, updates related to plasma donation, and allows ordering of home-isolation kits. In addition, it facilitates daily health monitoring of patients, online video consultation services, diet, medicine recommendations and quick connection with their respective district control rooms for any additional assistance.
Speaking on the initiative, Mr. Saurabh Gupta, Program Head, ConveGenius, said, "It is everyone’s responsibility to support the country at the time of the crisis. The chatbot that we’ve created for Jharkhand is a small step that our company has initiated to help curb the situation in Jharkhand. People have countless questions related to coronavirus, and we aim to address as many, if not all, problems through our Covid Helpline chatbot. Leveraging our tech expertise, we have stepped forward with such a solution that will help the government in promptly managing and guiding the patients for a safe and speedy recovery. Through our automated reports, the Jharkhand government can access comprehensive data on registration and monitoring of Covid patients at a district and cluster level."
Commenting on this novel association, Shri Bhuvnesh Pratap Singh, State Nodal Officer, Government of Jharkhand, said, "As the coronavirus pandemic causes chaos all around, it has become imperative to facilitate patients and their families with immediate help. Covid Helpline chatbot is helping to create a bridge between the government and people. Through this Chatbot, we are trying to provide maximum support to the patients in terms of doctor consultancy or information on bed availability. Within one month of the launch, the chatbot has helped 13500+ covid affected patients across all the districts in the state. We foresee this platform to have a significant impact on Jharkhand’s approach in tackling the pandemic."
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, June 11, 2021
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)