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News : Converged Technology Professionals Inc. Announces Exclusive Strategic Partnership with SJS Solutions Inc.
Chicago, IL, USA, March 23, 2015 - Converged Technology Professionals, Inc., revealed today plans to enter into an exclusive strategic partnership with SJS Solutions Inc. SJS Solutions is a in visual communication solutions provider, offering real-time communications solutions for call centers, help desks, sales offices and other environments.
Joe Rittenhouse, President of Business Development at Converged Technology Professionals Inc., said, "SJS along with our other partners including Salesforce.com, Microsoft Dynamics add significant enhancements to the emerging Call Center market that are hungry for more analytics. Integrating SJS’s platform on top of ShoreTel’s robust Enterprise Contact Center (ECC) provides an enormous amount of data that enhances every aspect of the environment, regardless of the type of call center. We are very excited to have them as part of our exclusive portfolio."
Converged Technology Professionals identified this emerging market as an important strategic opportunity to enhance offerings to clients throughout the world. "SJS represents a best in class solution for the digital wall board experience available via cloud or on premise," added Chris Frey, Vice President of Operations at Converged Technology Professionals, Inc.
SJS Solutions is just weeks away from launching a new platform based on their current best in class enterprise solution, Optymyse 4.2. The new platform is designed to enable businesses to enjoy digital signage grade visuals in the cloud or via on-premise deployments for a fraction of the cost usually associated with high-end wallboard solutions.
Stephen Pace, CEO of SJS Solutions Inc., stated that "Smart Contact Center managers want flexible ways to provide critical information across their teams, giving agents access to accurate real time information they can pass to customers makes their job easier and increases FCR. Having Converged representing our offering gives us a broad reach across the globe in the Enterprise space. Their reputation and reach globally with the Enterprise market provides us the ability to showcase our innovative solutions on a large scale."
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About Converged Technology Professionals:
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs.
Published: Monday, March 23, 2015