News : Converged Technology Professionals Receives Partner Award
Chicago, IL, April 30, 2014 -- Converged Technology Professionals, Inc., announces the reception of the Premium Reseller Partner Award from SJS Solutions Ltd., a provider of contact center optimization software and solutions. Candidates for the Premium Reseller Partner Award were selected from those partners committed to helping their customers create the very best environment for contact center agents.
By integrating ShoreTel Enterprise Contact Center (ECC) software with SJS Solutions wallboard offerings, Converged provided advanced multimedia call center solutions and data visualization functionality. The real-time management and reporting tools enabled performance analysis of individual call center agents as well as entire departments. Visual metrics coupled with advanced call routing, provided by ShoreTel ECC, proved to be an award winning combination for Converged.
Stephen Pace, CEO at SJS Solutions, stated, "It is a great pleasure to award Converged with the SJS Solutions Premium Reseller Award. At SJS Solutions we have proven that by deploying, easy to configure, dynamic and engaging wallboard solutions customers very quickly start to enjoy improvements in call handling performance, agent motivation and ultimately customer loyalty. It was clear from the start that Converged understood this and were happy to highlight these benefits to their contact center customers and make our wallboard products a part of every contact center tender. We look forward to working with more Converged contact center clients and hope to repeat the success of recent deployments."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Converged Technology Professionals
About Converged Technology Professionals:
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs.
About SJS Solutions:
Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions, such as wallboards, suitable for call & contact centers, help & support desks, sales teams and another environments where personnel need access to information in real time. Our range of solutions is the result of over 10 years working with and listening to customers in North America, EMEA and Australasia. Our new 2015 product range has been developed to guarantee easy access to; flexible, professional visual communications technology capable of displaying anything on any device.
Published: Thursday, May 1, 2014