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News : Converged Technology Professionals Named The #1 Technology Services Advisor of the Year by RingCentral, Inc.

#contactcenterworld, @ctpros, @ringcentral

Chicago, IL, USA, Mar 2023 - Converged Technology Professionals, a technology consulting firm and provider in enterprise cloud communication solutions, announced that they have been named the #1 Technology Services Advisor of the Year by RingCentral, Inc., a provider of global enterprise cloud communications, video meetings, and contact center solutions.

The award recognizes Converged Technology Professionals for their excellence in helping clients implement RingCentral's unified communications solutions for the enterprise and contact center. "To come in first out of more than 15,000 technology services advisors worldwide is an incredible accomplishment," said RingCentral SVP of Global Partner Sales Zane Long. "RingCentral and Converged Technology Professionals work so well together because our relationship is more than transactional. By collaborating to find the best solution for the customer, we have built a partnership that is founded on mutual success and plays to the strengths of our collective teams."

"Everybody at CTPros is extremely proud of this award," said Eric Peterson, Converged Technology Professionals Co-CEO. "Through collaboration in marketing, consulting, and engineering, our partners at RingCentral have enabled our team to achieve the highest levels of success. Our current and future customers also reap the benefits from this partnership due to our mutual dedication to positive customer outcomes. We look forward to a prosperous 2023 and another year of continuing to deliver the unparalleled insight, value, guidance, and support that our customers have come to expect from us."

#contactcenterworld, @ctpros, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Converged Technology Professionals:
Company LogoConverged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs.
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About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Proactive Agents

Read today's tip or listen to it on podcast.

Published: Tuesday, March 7, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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