Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Convergent Revenue Cycle Management, Inc. Hires James Hawkins
Woodland Hills, CA, USA, March 3, 2015 -- Convergent Revenue Cycle Management, Inc., a provider of healthcare revenue cycle management and patient access solutions to hospitals across the nation, has announced that James Hawkins has joined the company as Senior Vice President, Patient Contact Center. Drawing from his more than 25 years of industry experience, Hawkins now oversees the operations of the Convergent healthcare division’s self-pay collections, customer service and PatientQuest™ patient access solutions.
"James Hawkins is a recognized leader in our industry, and he is known for crafting both the strategic vision and tactical initiatives to achieve high patient contact center performance and customer service goals," said Derek Pickell, CEO of Convergent Revenue Cycle Management, Inc. "We are incredibly pleased that Convergent staff, our clients, and the patients we serve will all benefit from James’ addition to our team."
Prior to joining Convergent, Hawkins was National Director of Hospital Operations with Conifer Health Solutions, where he facilitated a high rate of business expansion and increased revenue back to client hospitals’ bottom lines. He was also instrumental in increasing patient satisfaction, minimizing denials through a clean claims process, and strengthening client hospitals’ positions within the communities they serve. Hawkins’ experience also includes leading as COO for a major receivables recovery firm. A Texas resident, Hawkins is active in the community, having served in several leadership roles for the local district of the Boy Scouts of America, as well as a board member for Bea’s Kids and the Next Step shelter which assist underprivileged children and families.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From Convergent
Founded in 1978, Convergent Healthcare Recoveries, Inc. (CHRI) increases bad debt collections for top performing healthcare providers across the nation. We remain sensitive to patients and their financial circumstances through the use of patient-focused contact center technology, HIPAA and FDCPA compliance and specialized patient representatives. Our management team averages more than seventeen years of health care collection experience and our collection staff boasts tenure of over seven years of experience. CHRI is located in Peoria, Illinois.
Published: Friday, March 6, 2015