News : Convergent Revenue Cycle Management, Inc. Hires James Hawkins
Woodland Hills, CA, USA, March 3, 2015 -- Convergent Revenue Cycle Management, Inc., a provider of healthcare revenue cycle management and patient access solutions to hospitals across the nation, has announced that James Hawkins has joined the company as Senior Vice President, Patient Contact Center. Drawing from his more than 25 years of industry experience, Hawkins now oversees the operations of the Convergent healthcare division’s self-pay collections, customer service and PatientQuest™ patient access solutions.
"James Hawkins is a recognized leader in our industry, and he is known for crafting both the strategic vision and tactical initiatives to achieve high patient contact center performance and customer service goals," said Derek Pickell, CEO of Convergent Revenue Cycle Management, Inc. "We are incredibly pleased that Convergent staff, our clients, and the patients we serve will all benefit from James’ addition to our team."
Prior to joining Convergent, Hawkins was National Director of Hospital Operations with Conifer Health Solutions, where he facilitated a high rate of business expansion and increased revenue back to client hospitals’ bottom lines. He was also instrumental in increasing patient satisfaction, minimizing denials through a clean claims process, and strengthening client hospitals’ positions within the communities they serve. Hawkins’ experience also includes leading as COO for a major receivables recovery firm. A Texas resident, Hawkins is active in the community, having served in several leadership roles for the local district of the Boy Scouts of America, as well as a board member for Bea’s Kids and the Next Step shelter which assist underprivileged children and families.
Posted by Veronica Silva Cusi, news correspondent
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About Convergent Revenue Cycle Management, Inc.:
With nearly 700 employees, including more than 60 healthcare attorneys, Convergent’s healthcare division has a 20 plus year history of innovation in the healthcare financial management industry. Convergent combines adaptable workflows, patient-focused contact center technology operations, a unique attorney-driven approach and next-generation analytics to deliver superior financial performance and high patient satisfaction.
Published: Friday, March 6, 2015