News : Convergent's Customer Care Center to Open in San Antonio
San Antonio, TX , May 20, 2014 -- Convergent, a provider in diversified business process outsourcing, customer care and receivables management, announced the planned opening of its fifteenth customer care center in San Antonio, Texas. CEO Mike Meyer remarked, "Our business is all about people, so we put a lot of thought into picking new locations. We need locations where we can attract hard-working people who will succeed in our business. San Antonio has just such a workforce we can draw from, as well as a pro-business climate and minimal commute problems. We are very excited about the new center."
The new center will be part of Convergent Outsourcing, which provides solutions that help client’s bridge relationships with customers through enhanced, unified communication. Convergent Outsourcing is a customer care provider in the United States, delivering customer contact outsourcing solutions to a wide customer base in a variety of industries. Convergent offers multi-channel platform solutions; voice, chat, e-mail and back office services that are compliant and continually measured for quality.
The new facility will employ 400 and will be located in the Century Building on 410 NE Loop 410. San Antonio’s excellent workforce, top-notch training opportunities, and convenient transportation make it an ideal location for the next Convergent customer contact center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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About Convergent Revenue Cycle Management, Inc.:
With nearly 700 employees, including more than 60 healthcare attorneys, Convergent’s healthcare division has a 20 plus year history of innovation in the healthcare financial management industry. Convergent combines adaptable workflows, patient-focused contact center technology operations, a unique attorney-driven approach and next-generation analytics to deliver superior financial performance and high patient satisfaction.
Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Friday, May 30, 2014