Bloomington, MN, USA, July 6, 2022 -- ConvergeOne, a services-led provider of cloud, collaboration and digital modernization solutions, announced that the Georgia Technology Authority (GTA) has named it a GTA Direct Approved vendor for Hosted Contact Center Services. The GTA Direct program provides a quick path to managed IT services from pre-qualified providers and makes those services available to Georgia agencies, local governments, colleges and universities, and boards of education statewide.
ConvergeOne is a provider of customer experience solutions, with a progressive approach that combines human and digital interactions to empower employees, better serve customers and personalize secure experiences for all.
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"ConvergeOne is proud to serve as a GTA Direct suppliers for Hosted Contact Center Services," said Klaus Hillmann, Executive Vice President, West + South, ConvergeOne. "Our secure, scalable and comprehensive solutions meet both the evolving needs of Georgia agencies as well as the varied needs of the citizens they serve. For organizations seeking to enhance their customer experience, ConvergeOne is uniquely positioned as a trusted partner and advisor that finds new ways to deliver extraordinary value in business and beyond with our all-in-one, frictionless customer experience solutions."
"ConvergeOne has an industry-leading customer experience team, and we pride ourselves on our ability to provide transformational experiences for our customers," said Andrew Bacon, Vice President, Customer Experience, ConvergeOne. "I believe our partnership with GTA speaks volumes about our ability to deliver on its vision. The ConvergeOne portfolio is uniquely orchestrated to provide the value of a secure customer experience in adherence with GTA's policies, standards and guidelines, while enabling innovative transformation."
Posted by Veronica Silva Cusi, news correspondent
ConvergeOne is one of the leading business communications specialists. With skills in Cisco based infrastructure, including security and wireless, collaboration, datacentre, virtualisation and storage technology. ConvergeOne works with its clients to deliver real business benefits that result in improved communications and efficiencies business wide.
Published: Friday, July 8, 2022
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Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
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