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News : ConvergeOne Recognized with Two Nuance North American Partner Awards

#contactcenterworld, @Converge_One, @nuanceinc

Bloomington, MN, USA, March 10, 2020 -- ConvergeOne, a global IT services provider of collaboration and digital infrastructure solutions, announced that Nuance has recognized ConvergeOne with two North American Partner Awards: 2019 Best Collaboration Partner and 2019 Professional Services Partner. ConvergeOne's Kathy Sobus, Senior Director, Customer Experience Strategy, and Gary Cordero, Contact Center Solutions Specialist, accepted the awards at the Nuance Partner eXperience Summit in New Orleans.

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Nuance recognized ConvergeOne with two 2019 awards for its customer-centric values and strategic approach to solving business challenges, as exemplified by ConvergeOne's 2019 Net Promoter Score (NPS) of 72, which is three times the IT services industry average, as reported by ClearlyRated. This score places ConvergeOne in NPS's "Excellent" category, which is reserved for only the most customer-focused companies.

"ConvergeOne is honored to be recognized as Nuance's 2019 Best Collaboration Partner and Professional Services Partner, as these two awards are a testament to the strength of our partnership with Nuance," said Sobus. "We are proud to partner with Nuance to help businesses deliver modern and innovative experiences that are fueled by artificial intelligence. We are excited to continue to grow our partnership in the coming years, as businesses increasingly rely on our technologies to enhance their relationships with customers."

#contactcenterworld, @Converge_One, @nuanceinc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About ConvergeOne:
Company LogoConvergeOne is one of the leading business communications specialists. With skills in Cisco based infrastructure, including security and wireless, collaboration, datacentre, virtualisation and storage technology. ConvergeOne works with its clients to deliver real business benefits that result in improved communications and efficiencies business wide.
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About Nuance:
Company LogoNuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

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Published: Thursday, March 12, 2020

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2020 Buyers Guide Visual Communications

 
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 
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