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News : Convergys Announces Leadership Succession Plan

#contactcenterworld, @Concentrix

Cincinnati, OH, USA, Jan, 2018 -- Convergys Corporation (NYSE: CVG), a global provider in customer experience outsourcing, announced that Andrea Ayers will transition from her role as President and Chief Executive Officer following a nearly 30-year career at the Company.

Ayers has been a member of the Convergys team since 1990. She was appointed Chief Executive Officer in October 2012. Over the course of her tenure as CEO, Convergys has strengthened its leadership position as a global provider of customer experience voice and digital services, diversified its client base, increased its vertical capabilities and expanded its geographic reach into new markets, including Asia and Europe. 

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"Over the last five years, we have made important progress executing against our strategic plan, and I believe that now is the right time to begin implementing a thoughtful transition to the next leader of Convergys," said Ayers. "I’m immensely proud of what we have accomplished and also excited to embark on new opportunities after having spent my entire career at Convergys. I would like to thank our growing team of more than 120,000 employees for their hard work and dedication. I know that with their continued support, I will depart a Company that is well positioned for future growth and value creation."

Jeffrey H. Fox, Chairman of the Convergys Board of Directors, stated, "On behalf of the entire Board, I want to thank Andrea for the leadership and guidance she has provided during a dynamic period in our industry. Her work has strengthened the Company in numerous ways, enabling us to better serve our clients, create new opportunities for employees and deliver value to our shareholders. As we extend our gratitude to Andrea, we also look forward with confidence in the Company and in our strategic direction. We intend to focus our CEO search on premier candidates who have a record of driving top and bottom line growth and bring skills and expertise that will enable us to continue building on Convergys’ market opportunities and competitive strengths."

#contactcenterworld, @Concentrix

Posted by Veronica Silva Cusi, news correspondent
Source: Convergys

About Concentrix:
Company LogoThe global leader in customer management, billing and HR services, providing outsourcing, services, consulting and software solutions to leading companies around the world.
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Today's Tip of the Day - To Outsource Or Not, That Is The Question

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