News : Convergys Call Center Aims to Hire 300 Employees Through May
Watertown, NY, USA, April 12, 2016 -- The Convergys call center on Arsenal Street plans to hire 300 employees from now through May, a move that would significantly grow its current staff size of 900.
For job seekers, the center will hold an open house in which people will have a chance to take tours and ask questions about openings.
Mrs. Cooper said the full-time jobs, which include benefits, start with three to four weeks of paid classroom training and two weeks of paid on-the-job training. She said people with experience in the retail and hospitality industries could find a great fit at the center, where employees provide round-the-clock technical assistance for customers on behalf of national companies in different industries.
"We’re looking for highly motivated individuals to handle inbound calls," Mrs. Cooper said. "Potential employees need to have a good understanding of customer service and computer literacy, with excellent communication skills."
Of the 300 employees that will be hired, she said, "there will be an opportunity for about 21 people to be promoted. For one out of every 14 people we hire, we need a leadership agent."
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Wednesday, April 13, 2016