News : Convergys Call Centre in Dartmouth Closing
Oct 22, 2013 -- Convergys will be closing down its call centre in Dartmouth, N.S., at the end of the year, affecting more than 130 employees.
Company spokesperson Brooke Beiting said the reason comes down to a combination of a "client decision" to move the operations elsewhere and the expiration on their lease.
The closure is effective Dec. 31. The company has been in Dartmouth since 1998.
Employees milling outside the Dartmouth centre were shocked. The CBC's Yvonne Colbert said one man heard about the news on the radio while he was driving in to work. Another worker only found out when a reporter asked him about the cuts.
Beiting said some employees can relocate to other Convergys centres in the United States or their New Glasgow spot.
Cameron Bruce, past president of Contact Centre Nova Scotia, said the news is "disappointing, but not a five alarm fire."
He said the call centre business is still thriving in Nova Scotia, with more than 13,000 employees.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Wednesday, October 23, 2013