Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Convergys Chooses Radware Alteon Application Delivery Controllers
Mahwah, NJ, USA, Oct. 7, 2015 -- Radware (NASDAQ:RDWR), a provider of application delivery solutions and cyber security, announced that Convergys has selected Alteon(R) 5224 ADCs to support its Verint VoIP Call recording solution across all of its call centers globally. The company is in the process of standardizing on Alteon as its load balancing platform to support call recording for all of its call centers.
"Radware allows us to load balance over a million voice calls per day across multiple recording servers for a large enterprise call recording system," said Shawn Anderson, Director of Interactive Recording at Convergys. "The system is designed to minimize our downtime during planned and unplanned system outages compared to our prior solution."
"We are thrilled to see Convergys standardize on Alteon ADCs for their call load balancing needs," said David Anderson, Corporate Vice President North America for Radware. "Radware’s ability to provide global support at Convergys international locations, as well as the ability to effectively scale to the large volume of incoming call traffic Convergys sees at their data centers, were key factors in their decision process when selecting Radware."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Build A Knowledge Base
Radware, the global provider in integrated application delivery solutions, assures the full availability, maximum performance, and complete security of business-critical applications for nearly 10,000 enterprises and carriers worldwide. With APSolute(R), Radware’s comprehensive and award-winning suite of application delivery and network security products, companies in every industry can drive business productivity, improve profitability, and reduce IT operating and infrastructure costs by making their networks "business smart".
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Thursday, October 8, 2015