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Upcoming Events






News : Convergys Colombia Celebrates New Site Opening

#contactcenterworld, @Concentrix

Bogota, Colombia, Aug 8, 2017 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, is celebrating the official opening of a new contact center in Colombia: Meridiano 116.

The 4600 square meter facility is located at Avenida Carrera 45 No. 114-90 and will house 1000 new employees by mid 2018 who will provide service in English, Spanish, French, Italian and German to customers from some of the top retail and healthcare industries in the world. 

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"The Colombia team has delivered exceptional results, setting global standards across all customer groups and consistently earning client praise for delivering the best customer experience, period" said Jason A.C. Brown, Vice President of Operations for Convergys in Latin America. "We are excited to officially welcome the local community to our new Bogota facility as we celebrate our growth and thank Colombians, who are the driving engine behing this new milestone that has success written all over it!" Brown added.

"Six years ago we celebrated the opening of our first call center in the country. Today, we are proud to open the doors of our new facility bringing more full time job opportunities in the fields of Customer Service, Sales and Technical Support", said Rick Strub, Director for Convergys in Colombia. "We thank the Colombian Government and the city of Bogota for their support of Convergys, our business initiatives, and our employees", Strub added.

Convergys offers on-site employees comprehensive training, competitive wages and a great range of benefits to promote the financial, personal and professional well-being of our people. Job satisfaction is also recognized at the team level with a number of incentives and contests that reward talent and accomplishments and we provide many educational programs to promote English proficiency. Employees can also receive incentives for top performance and a variety of other areas that help create a fun and exciting environment.

"We invite people to apply and join the best call center in Colombia. Our hiring offer includes opportunities for people of all ages. This is a highly educated country, and our offer certainly supports bilingual education, thus allowing us to offer world-class service and compete globally" said Nestor Castillo, Director for Convergys in Colombia. "We are proud to be a top employer in the region and expect to grow our team, reinforcing our partnership and commitment with the community, and celebrating many anniversaries to come", Castillo added.

#contactcenterworld, @Concentrix

Posted by Veronica Silva Cusi, news correspondent
Source: Convergys

Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, August 10, 2017

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2020 Buyers Guide Recording

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

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