News : Convergys Colombia Celebrates New Site Opening
Bogota, Colombia, Aug 8, 2017 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, is celebrating the official opening of a new contact center in Colombia: Meridiano 116.
The 4600 square meter facility is located at Avenida Carrera 45 No. 114-90 and will house 1000 new employees by mid 2018 who will provide service in English, Spanish, French, Italian and German to customers from some of the top retail and healthcare industries in the world.
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"The Colombia team has delivered exceptional results, setting global standards across all customer groups and consistently earning client praise for delivering the best customer experience, period" said Jason A.C. Brown, Vice President of Operations for Convergys in Latin America. "We are excited to officially welcome the local community to our new Bogota facility as we celebrate our growth and thank Colombians, who are the driving engine behing this new milestone that has success written all over it!" Brown added.
"Six years ago we celebrated the opening of our first call center in the country. Today, we are proud to open the doors of our new facility bringing more full time job opportunities in the fields of Customer Service, Sales and Technical Support", said Rick Strub, Director for Convergys in Colombia. "We thank the Colombian Government and the city of Bogota for their support of Convergys, our business initiatives, and our employees", Strub added.
Convergys offers on-site employees comprehensive training, competitive wages and a great range of benefits to promote the financial, personal and professional well-being of our people. Job satisfaction is also recognized at the team level with a number of incentives and contests that reward talent and accomplishments and we provide many educational programs to promote English proficiency. Employees can also receive incentives for top performance and a variety of other areas that help create a fun and exciting environment.
"We invite people to apply and join the best call center in Colombia. Our hiring offer includes opportunities for people of all ages. This is a highly educated country, and our offer certainly supports bilingual education, thus allowing us to offer world-class service and compete globally" said Nestor Castillo, Director for Convergys in Colombia. "We are proud to be a top employer in the region and expect to grow our team, reinforcing our partnership and commitment with the community, and celebrating many anniversaries to come", Castillo added.
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Thursday, August 10, 2017