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News : Convergys Completes Acquisition of buw
Cincinnati, OH, USA, Aug 1, 2016 -- Convergys Corporation ("Convergys") (NYSE: CVG), a global provider in customer management, announced that it has completed its previously announced acquisition of buw, a provider in the German customer management BPO industry.
"We are excited to welcome buw employees and clients to Convergys," said Andrea Ayers, president and CEO of Convergys. "buw clients will have access to Convergys’ capabilities and global scale, and employees will have the ability to explore career opportunities in 33 countries spanning 5 continents. Convergys will benefit from buw’s footprint, strong client relationships, and an incredibly talented team. Given our similar core values and common goal of providing best-in-class service, we expect a smooth transition and growth in Europe that will continue to benefit our clients, employees, and shareholders."
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
About The buw Holding GmbH:
The buw Holding GmbH, an owner-run German company based in Osnabrück, is especially known for its call centres. buw has altogether about 4,000 employees who work in Osnabrück, Münster, Halle, Schwerin, Berlin, Leipzig, and Wismar. in Germany, Pécs in Hungary, and Timișoara and Cluj in Romania.
Published: Wednesday, August 3, 2016