News : Convergys Corp. to Lay Off 375 Call Center Employees This Fall
Tampa, FL, USA, July 26, 2016 -- Convergys Corporation intends to lay off up to 375 employees this fall, according to paperwork filed with the state.
The layoff, scheduled for Sept. 23, was disclosed in a Worker Adjustment and Retraining Notification notice. The address listed on the notice was for 6302 E. Martin Luther King Jr. Blvd., which is home to one of the company’s call centers.
Convergys currently has about 1,000 employees in Tampa, said spokeswoman Brooke Beiting.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The layoff is "a result of (a) client’s evolving business needs," she said. The company will attempt to move some of those employees into other roles.
In December, the U.S. Department of Labor filed a lawsuit against the company for "refusing to comply" with an investigation into its employment practices. The department requested that a judge bar the company from its federal contracting work if it did not provide the company’s affirmative action plans and other documents.
The department specifically named seven offices, including Tampa, as being impacted by the suit.
Beiting said that the Tampa layoffs have nothing to do with the lawsuit, and that the lost business that caused the lost jobs were not from a federal contract.
"This is completely singular," she said.
Last month, it filed a separate WARN notice signaling layoffs on Aug. 12 of 163 employees from its Jacksonville office. Beiting said that layoff was unrelated to the one in Tampa.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measuring Performance
More Editorial From Convergys
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Friday, July 29, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...