News : Convergys Corp. to Lay Off 375 Call Center Employees This Fall
Tampa, FL, USA, July 26, 2016 -- Convergys Corporation intends to lay off up to 375 employees this fall, according to paperwork filed with the state.
The layoff, scheduled for Sept. 23, was disclosed in a Worker Adjustment and Retraining Notification notice. The address listed on the notice was for 6302 E. Martin Luther King Jr. Blvd., which is home to one of the company’s call centers.
Convergys currently has about 1,000 employees in Tampa, said spokeswoman Brooke Beiting.
The layoff is "a result of (a) client’s evolving business needs," she said. The company will attempt to move some of those employees into other roles.
In December, the U.S. Department of Labor filed a lawsuit against the company for "refusing to comply" with an investigation into its employment practices. The department requested that a judge bar the company from its federal contracting work if it did not provide the company’s affirmative action plans and other documents.
The department specifically named seven offices, including Tampa, as being impacted by the suit.
Beiting said that the Tampa layoffs have nothing to do with the lawsuit, and that the lost business that caused the lost jobs were not from a federal contract.
"This is completely singular," she said.
Last month, it filed a separate WARN notice signaling layoffs on Aug. 12 of 163 employees from its Jacksonville office. Beiting said that layoff was unrelated to the one in Tampa.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Friday, July 29, 2016