News : Convergys Expanding into Health Care Industry, Creating Employment Opportunities
Watertown, FL, USA, June 24, 2015 -- Convergys call center is planning to expand its customer assistance services into the health care industry, creating a demand for hundreds of full-time temporary employees.
The company, at 146 Arsenal St., has launched a health care licensing initiative, hoping to certify about 200 employees as New York State Accident and Health Insurance representatives before positions open in August at the former Stream Global Services call center.
About 50 city officials, business leaders and employees came together on Tuesday to celebrate the occasion with a ribbon-cutting ceremony to kick off the announcement of the hirings.
Another 100 to 300 additional employees also will be hired by the end of the year in other sections of the call center for a total workforce of 950 to 1,100.
The time is ripe for Convergys to enter into the growing health care industry, said site director Bryan M. Black, who envisions the Watertown call center’s role as "the hub" for those efforts.
"It’s been a full year of being acquired and putting a new name on the building," he said, adding that he expects further investment by the company that will allow for "leverage of growth and opportunity for Watertown."
The new employees must go through some training before they can work in the company’s health care licensing initiative, Mr. Black said.
Mary M. Thompson, talent acquisition leader for health care at Convergys, said the call center is trying to get ahead of the game by helping potential employees get necessary licensing.
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"With the health care exchange expected to grow, there is obviously going to be a demand in that field to handle customer services," she said. "We can take people through the licensing process."
Ms. Thompson said there are a couple of steps to earning the license, which is issued by the state Department of Financial Services. Potential employees must pass a 10-day prelicensing training course before passing an exam administered by the state.
However, Convergys is making the whole process available for free at its offices in Watertown.
"We pay for the course; we also pay for the state exam and then we would cover any licenses," Ms. Thompson said. "Our trainers really work one-on-one with these folks to ensure they pass. Our goal is to build a community with lots of licensed individuals."
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
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