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News : Convergys Looks to Hire Another 200 Agents in Costa Rica
Oct 30, 2013 -- Convergys is on a mission to hire 200 agents for its call center in Rohrmoser, San Jose, as the global BPO firm gears up to bolster its operation in Costa Rica.
"New employees will provide inbound customer service to support clients in the healthcare, financial industries, billing and banking," stated Convergys, which is headquartered in Cincinnati, OH.
The BPO provider is currently holding a job fair at its facility in Rohrmoser, saying that it is looking for candidates who have passion for customer care. The agents will be trained in customer care soon after recruitment.
"We are looking for highly motivated individuals who want to grow and build a career in the call center industry. Potential employees must be at least 18 years old, have a high school diploma, proficient English skills, and a passion for customer service," said David Clements, site leader for the Convergys contact center in Rohrmoser.
Four years after entering the country, the company has grown into one of Costa Rica’s largest service-sector employers. Today it runs four call centers here and most of which are serving clients in the English-speaking markets.
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Friday, November 1, 2013