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News : Convergys Named a Top 50 Market Research Firm
Cincinnati, OH, USA, June 28, 2016 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, has been named a Top 50 market research firm on the American Marketing Association’s (AMA) Gold Report. This distinction is the result of outstanding work in the market research and voice of the customer (VOC) measurement services. The Top 50 Report is published by the American Marketing Association magazine, Marketing News, and is an annual ranking of US-based market research companies.
"We are pleased that Convergys is featured as a Top 50 market research firm on the American Market Association’s Gold Report," said Kathy Juve, SVP, Global Marketing and Product Development. "We take pride in our ability to design and deliver world-class market research programs and VOC services through our primary research expertise, highly flexible feedback platform and unparalleled knowledge of the cross-channel care environment. This distinction reflects the quality and depth of service we provide our clients."
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Wednesday, June 29, 2016